BidetMate Reviews

Their customer support is only available from 10am to 2pm EST, Monday through Friday. That's only 4 hours a day! I work during those hours and needed help over the weekend when I discovered a leak. By the time I could reach them on Monday, my bathroom floor was damaged. When I finally got through, I was on hold for 45 minutes. Completely unacceptable for a $300+ product.

The unit I received was defective right out of the box - water pressure was inconsistent and the control panel didn't work properly. When I tried to return it, I found out their "30-day money back guarantee" is misleading. I had to pay $42 for return shipping AND they charged me a 25% restocking fee ($87!). So returning a defective product cost me $129 total. I tried to argue it was defective but they insisted their "policy is policy." Never again.

Before buying, I tried to find a BidetMate community on Reddit or Facebook to ask questions - nothing exists. Their social media pages are ghost towns with no real customer interaction. I found maybe 3-4 reviews online, all on suspicious-looking websites. Should have been a red flag. After purchasing, I had installation questions and there's nowhere to turn except their limited phone hours. Other bidet companies have active communities where customers help each other - not BidetMate.

The installation instructions were poorly translated and confusing. Worse yet, my unit was missing the T-valve adapter. I called customer support (during their tiny 4-hour window) and they said they'd ship one. It took 3 weeks to arrive! Meanwhile, I had this expensive bidet sitting in my bathroom, unusable. The mounting hardware was also different from what the instructions showed, making me wonder if this is even a quality product or some cheap knockoff.

After 2 months of light use, the plastic housing cracked and started leaking. The "premium" materials advertised are clearly cheap plastic. I tried contacting support but of course, they're only available during business hours when I'm at work. I finally reached them and they wanted me to pay to ship it back for a "warranty inspection" before they'd even consider replacing it. This is a $350 product that failed after 60 days!

I should have been more careful. All the "reviews" I found online were on their website or sketchy affiliate sites. Nothing on Amazon, no detailed YouTube reviews from trusted channels, zero presence on consumer review sites. I tried searching Reddit for "BidetMate" and found almost nothing - just a couple of suspicious accounts posting generic praise. Real products have real communities discussing them. BidetMate doesn't, which should tell you everything.

The water pressure is either too weak to be effective or so strong it's uncomfortable - there's no middle ground despite having a "pressure control dial." I've tried adjusting it dozens of times. Called support (scheduled PTO just to call during their absurdly limited hours) and the rep basically read from a script that didn't help at all. They offered no real troubleshooting and seemed eager to get me off the phone. Save your money and buy from a reputable company.

They advertise a "2-year warranty" but read the fine print - it doesn't cover installation issues, water damage, or "improper use" (which they get to define). When my unit failed after 4 months, they claimed it was due to "improper installation" even though I followed their instructions exactly. They wanted photos, receipts, and a detailed timeline before they'd even consider honoring the warranty. Then they ghosted me for 3 weeks. Their limited support hours make following up nearly impossible.

This was my first bidet purchase and BidetMate has soured the entire experience. Between the limited support hours, expensive return policy, lack of any legitimate third-party reviews, and poor product quality, I feel scammed. I've since purchased a unit from a competitor (with thousands of real Amazon reviews and active Reddit communities) and the difference is night and day. BidetMate cuts every corner possible and it shows. Don't make my $350 mistake.